FAQ

How long do I have to claim my Prepaid Fuel Card?

You must successfully claim your Prepaid Fuel Card by 31.12.21. If you need a hand just email us at hello@heycarfuel.co.uk, we'll get back to you within 3 working days.

How long do I have to use my Prepaid Fuel Card?

Your Prepaid Fuel Card will be valid for use at any UK Fuel Station for 24 months from the date you receive it in the post. The validity is detailed on your card.

What if I misplace the Prepaid Fuel Card I successfully claim?

We can't give you a replacement card if you lose it, so please keep it safe.

I haven’t received my code or have lost the code emailed to me by heycar.

Please contact hey@heycar.co.uk and we'll resend your code...

How do I activate my Prepaid Fuel Card when it arrives?

Your card will come with instructions on how to activate it. It’s really simple, you just need to call one of the following numbers: 020 3327 1991 or 020 3468 4112 or 020 7183 2248. You’ll be asked to enter the 16 digit card number on the front of your card and your date of birth. Once you’ve done that, your card will be activated and your PIN will be given to you.

My Prepaid Fuel Card wasn't accepted when I tried to use it a UK Fuel Station.

Your Fuel Prepaid Card won’t work if you try to use it as a part payment for your fuel. It can only be used to purchase a maximum of £50 of fuel in a single transaction.

If you make an initial purchase of £20 of fuel using your card then you will be able to make another purchase up to the value of £30 next time.

You must make your fuel purchase inside the fuel station store. The Prepaid Fuel Card isn’t valid for use at the 'pay at pump' facilities.

If you need any further help, just email us at  hello@heycarfuel.co.uk and we’ll get back to you 

What do I do with my Prepaid Fuel Card once I have used the £50 on it?

The card is of no further use to you, so simply cut it up and discard it.

Do any fees or charges apply to the Prepaid Fuel Card?

No, the Prepaid Fuel Card doesn't have any fees attached to it...

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