FAQ's

How long do I have to claim my Prepaid Fuel Card?
You must successfully claim your Prepaid Fuel Card by 31.07.23. If you need a hand just email us at hello@heycarfuel.co.uk, we'll get back to you within 3 working days.

How long do I have to use my Prepaid Fuel Card?
Your Prepaid Fuel Card will be valid for use at any UK Fuel Station for 12 months from the date you receive it in the post. The validity is detailed on your card.

What if I misplace the Prepaid Fuel Card I successfully claim?
We can't give you a replacement card if you lose it, so please keep it safe.

I haven’t received my code or have lost the code emailed to me by heycar.
Please contact hey@heycar.co.uk and we'll resend your code...

How do I activate my Prepaid Fuel Card when it arrives?
Your card will come with instructions on how to activate it. It’s really simple, you just need to call 020 3475 5351 and select 1 for card operations. You’ll be asked to enter the 16-digit card number on the front of your card and passcode (your date of birth). Once you’ve done that, you can select option 4 for the card’s PIN number and option 2 for the card’s balance.

My Prepaid Fuel Card wasn't accepted when I tried to use it a UK Fuel Station.
Your Fuel Prepaid Card won’t work if you try to use it as a part payment for your fuel. For example, if you have £60 on your Fuel Card and you try and purchase £70 of fuel you won’t be able to pay the first £60 using your card.

If for example you have a fuel card loaded with £50 and your make an initial purchase of £20 of fuel using your card, then you will be able to make another purchase up to the value of £30 next time.

You must make your fuel purchase inside the fuel station store. The Prepaid Fuel Card isn’t valid for use at the 'pay at pump' facilities.

If you need any further help, just email us at hello@heycarfuel.co.uk and we’ll get back to you.

What do I do with my Prepaid Fuel Card once I have used the funds on it?
The card is of no further use to you, so simply cut it up and discard it.

Do any fees or charges apply to the Prepaid Fuel Card?
No, the Prepaid Fuel Card doesn't have any fees attached to it...